Technical Support:    |    Billing / Accounts:    |    Sales / Marketing:

Regular technical support at NWAX is provided on an office hours basis from 08:00 to 5:00 PST, Monday through Friday. The normal communications channel for technical support is email to NWAX aims for 4 hour turnaround on all email support requests. NWAX operations staff are also available by telephone 503.914.0700.

Emergency 24x7x365 Support

A 24-hour support hotline is available on 503.914.0700 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

  • NWAX critical system failures causing loss of service to members

If there is no immediate answer a number on the tree, please call back and try a different number.

Technical Support Summary

Phone: 503.914.0700
Hours: 08:00 to 17:00 PST, Monday to Friday
24h Emergency: 503.914.0700