Regular technical support at NWAX is provided on an office hours basis from 08:00 to 5:00 PST, Monday through Friday. The normal communications channel for technical support is email to noc@nwax.net. NWAX aims for 4 hour turnaround on all email support requests. NWAX operations staff are also available by telephone 503.914.0700.

Emergency 24x7x365 Support

A 24-hour support hotline is available on 503.914.0700 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:

• NWAX critical system failures causing loss of service to members

If there is no immediate answer a number on the tree, please call back and try a different number.